Anyone with a student loan knows what it’s like to be given the runaround by their loan-servicing company. It turns out that this may be more by design than you may have suspected. Lawsuits against one of the largest servicers of federal student loans, Navient, have garnered headlines in recent weeks. Following the Consumer Financial Protection Bureau’s groundbreaking lawsuit against the company in 2017, four additional states have followed suit, including California, in an effort to enforce state consumer laws and protect student-loan borrowers from unscrupulous business practices.
The above excerpt was originally published in The Nation.
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