Associate Director, Development Operations
Reports to: Vice President, Development
Staff reporting to this position: Two
Position classification: Exempt, full-time
The Associate Director of Development Operations is responsible for managing central services to the wider Development team, including oversight and maintenance of all aspects of the Salesforce database; implementing and documenting best practices and department protocols; production of portfolio, contact, revenue, and projections reports and dashboards; oversight of prospect management and research; and management of other administrative areas within the office. The Associate Director will also work in concert with the Vice President to set the strategic vision of the Development team. The Associate Director is Development’s liaison with CAP’s Technology, Finance, Email Marketing, Legal, and Events teams. The Development Coordinator and Special Assistant report to the Associate Director.
Information management (30 percent)
- Oversee gift processing and ensure that contributions are entered, coded, and documented accurately in Salesforce; checks are sent promptly to the Finance team; and funders are acknowledged appropriately.
- Oversee the Salesforce architecture, ensuring the Development team uses all fields consistently across revenue channels and according to the field’s intended purpose.
- Serve as lead report writer for portfolio, contact, revenue, and projections; design and maintain real-time performance dashboards, tracking progress toward team and channel-specific goals.
- Oversee weekly, monthly, quarterly, and annual data integrity audits to ensure accuracy.
- Liaise with the Technology, Email Marketing, Finance, and Legal teams as needed.
- Provide in-depth Salesforce training for new team members.
Project management (30 percent)
- Set teamwide priorities for project management, with guidance from the Vice President.
- Oversee all operations projects, assessing client needs and developing timelines, project plans, and technical specifications with a particular emphasis on identifying opportunities for expanded Salesforce functionality in conjunction with the CRM Manager.
Donor communications and special events (20 percent)
- Prepare the annual honor roll, including coordinating data, outreach, and documentation; compiling the final list; and liaising with the Editorial team.
- Liaise with Events team to coordinate the annual gala, including compiling data for invitation list and email sends; consulting on email sends and web design and functionality; tracking RSVPs, solicitations, and contributions; and coordinating credentials and registration.
- Manage strategic donor communication calendar and report on success of outreach.
Prospect research and management (20 percent)
- Lead Operations team in proactive prospect identification in accordance with annual goal.
- Oversee prospect management system, evaluating portfolio size and saturation, moves management process, and overall pipeline.
- Facilitate monthly meeting with fundraisers to discuss prospecting and qualification efforts.
- Oversee briefing coordination and donor vetting.
Requirements and qualifications:
- Bachelor’s degree.
- At least four years of experience in development.
- Previous experience with database management and advanced Excel proficiency required, Salesforce experience a plus.
- Ability to handle sensitive and confidential matters with appropriate discretion and mature judgment.
- Optimistic, solution-oriented self-starter with excellent organizational skills, attention to detail, unfailing follow-through, and nimbleness in responding to shifting priorities; the ability to work in the present while constantly planning for the future is desired.
- Familiarity with 501(c)(3) and 501(c)(4) regulations is desired.
- Commitment to organization’s mission and goals.
American Progress provides a competitive compensation and benefits package.
American Progress is an equal opportunity employer; women, minorities, and people with disabilities are encouraged to apply.
E-mail your Word resume and cover letter attachments to: firstname.lastname@example.org.
Or you may write to: Center for American Progress, 1333 H St. NW, 10th Floor, Washington, D.C., 20005.
In your correspondence, please reference the exact title of the job you are applying for in the subject line. This announcement will remain posted until the position is filled. No phone calls, please.
Please note that only those individuals whose qualifications match the current needs of this position will be considered applicants and will receive responses from American Progress.
Thank you for your interest in American Progress.
American Progress operates two separate nonprofit organizations to maximize the progressive agenda: the Center for American Progress and the Center for American Progress Action Fund. This job posting refers collectively to the two organizations under the name "American Progress." The Center for American Progress is a nonpartisan 501(c)(3) tax-exempt research and educational institute. It undertakes research, public education and a limited amount of lobbying. The Center for American Progress Action Fund is a nonpartisan 501(c)(4) tax-exempt organization dedicated to achieving progress through action. It works to transform progressive ideas into policy through rapid-response communications, legislative action, grassroots organizing, political advocacy, and partnerships with other progressive leaders. The organizations share office space and employees.
For more information on the Center for American Progress, please go to www.americanprogress.org. For more information on the Center for American Progress Action Fund, please go to www.americanprogressaction.org.